--- title: Information is not displaying correctly description: Sometimes a web browser may store old website data in memory and display incorrect information. Try clearing the browser's cached data. This process differs slightly between browsers and their respect --- [Skip to content](https://resources.octerra.com/en/information-is-not-displaying-correctly#main-content) English Show submenu for translations [Still need help? Contact Support](https://resources.octerra.com/en/kb-tickets/new?hsLang=en) ![](https://resources.octerra.com/hs-fs/hubfs/Octerra%20Orange%20Logo.png?width=48&height=59&name=Octerra%20Orange%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations - [Still need help? Contact Support](https://resources.octerra.com/en/kb-tickets/new) - [Go to Octerra](https://app.octerra.com/#/auth/login) [Go to Octerra](https://app.octerra.com/#/auth/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Octerra Help Center](https://resources.octerra.com/en?hsLang=en) 2. [FAQ](https://resources.octerra.com/en/faq?hsLang=en) 3. [General Usage Questions](https://resources.octerra.com/en/faq?hsLang=en#general-usage-questions) # Information is not displaying correctly Sometimes a web browser may store old website data in memory and display incorrect information. Try clearing the browser's cached data. This process differs slightly between browsers and their respective versions. The process for Google Chrome, Safari, and Firefox can be found below.   **Google Chrome: [https://support.google.com/accounts/answer/32050](https://support.google.com/accounts/answer/32050)** To bring up the window to clear your browsing data, use these shortcut keys: For Macs: **Command** + **Shift** + **Delete** For Windows: **Ctrl** + **Shift** + **Delete**   This will reveal a pop-up window in the center of the screen.   ![Screen Shot 2019-11-08 at 1.31.08 PM](https://resources.octerra.com/hs-fs/hubfs/Screen%20Shot%202019-11-08%20at%201.31.08%20PM.png?width=412&name=Screen%20Shot%202019-11-08%20at%201.31.08%20PM.png) Set the time range to 'All time', check 'Cached images and files', and click ' Browsing History'.   **Safari: [https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac](https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac)** Navigate to the Safari preferences menu.   ![](https://resources.octerra.com/hubfs/Knowledge%20Base%20Import/studionowhelp.zendesk.comhcarticle_attachments115016165488image80-1.png)   Select ‘Privacy’ and then ‘Manage Website Data…’   ![](https://resources.octerra.com/hubfs/Knowledge%20Base%20Import/studionowhelp.zendesk.comhcarticle_attachments115016060047image45-1.png)   All website data stored in cache will be displayed. The easiest action is to select ‘Remove All’ and then click ‘Remove Now’. This will empty all cached website data.   ![](https://resources.octerra.com/hubfs/Knowledge%20Base%20Import/studionowhelp.zendesk.comhcarticle_attachments115016060067image77-1.png)   **Firefox: [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)** Click the menu button in the top right corner of the screen. ![](https://resources.octerra.com/hs-fs/hubfs/Knowledge%20Base%20Import/studionowhelp.zendesk.comhcarticle_attachments115016165608image19-1.png?width=76&name=studionowhelp.zendesk.comhcarticle_attachments115016165608image19-1.png)   Select ‘Preferences’.   ![](https://resources.octerra.com/hs-fs/hubfs/Knowledge%20Base%20Import/studionowhelp.zendesk.comhcarticle_attachments115016060127image41-1.png?width=188&name=studionowhelp.zendesk.comhcarticle_attachments115016060127image41-1.png)   Access the ‘Advanced’ menu from the sidebar.   ![](https://resources.octerra.com/hs-fs/hubfs/Knowledge%20Base%20Import/studionowhelp.zendesk.comhcarticle_attachments115016060147image49-1.png?width=156&name=studionowhelp.zendesk.comhcarticle_attachments115016060147image49-1.png)   On the ‘Advanced’ menu, navigate to the ‘Network’ tab.   ![](https://resources.octerra.com/hubfs/Knowledge%20Base%20Import/studionowhelp.zendesk.comhcarticle_attachments115016060207image68-1.png)   Find the section for ‘Cached Web Content’ and click ‘Clear Now’.   ![](https://resources.octerra.com/hubfs/Knowledge%20Base%20Import/studionowhelp.zendesk.comhcarticle_attachments115016060287image71-1.png) - [Help Documentation](https://resources.octerra.com/en/help-documentation?hsLang=en#main-content) - [Video Tutorials](https://resources.octerra.com/en/help-documentation?hsLang=en#video-tutorials) - [Welcome!](https://resources.octerra.com/en/help-documentation?hsLang=en#welcome) - [Navigating Octerra](https://resources.octerra.com/en/help-documentation?hsLang=en#navigating-octerra) - [Creating and Managing a Project](https://resources.octerra.com/en/help-documentation?hsLang=en#creating-and-managing-a-project) - [Requesting & Managing Bids](https://resources.octerra.com/en/help-documentation?hsLang=en#requesting-managing-bids) - [Interacting with Octerra as a Vendor](https://resources.octerra.com/en/help-documentation?hsLang=en#interacting-with-octerra-as-a-vendor) - [Managing Your Company](https://resources.octerra.com/en/help-documentation?hsLang=en#managing-your-company) - [FAQ](https://resources.octerra.com/en/faq?hsLang=en#main-content) - [Submitting Bids](https://resources.octerra.com/en/faq?hsLang=en#submitting-bids) - [Profile and Account Management](https://resources.octerra.com/en/faq?hsLang=en#profile-and-account-management) - [General Usage Questions](https://resources.octerra.com/en/faq?hsLang=en#general-usage-questions) - [Requesting Bids](https://resources.octerra.com/en/faq?hsLang=en#requesting-bids) - [Starting and Managing a Project](https://resources.octerra.com/en/faq?hsLang=en#starting-and-managing-a-project) - [Documentación de ayuda](https://resources.octerra.com/en/documentaci%C3%B3n-de-ayuda?hsLang=en#main-content) - [Tutoriales en Vídeo](https://resources.octerra.com/en/documentaci%C3%B3n-de-ayuda?hsLang=en#tutoriales-en-v%C3%ADdeo) - [¡Bienvenido!](https://resources.octerra.com/en/documentaci%C3%B3n-de-ayuda?hsLang=en#bienvenido) - [Interactuando con Octerra como Proveedor](https://resources.octerra.com/en/documentaci%C3%B3n-de-ayuda?hsLang=en#interactuando-con-octerra-como-proveedor) - [Creación y Gestión de Proyecto](https://resources.octerra.com/en/documentaci%C3%B3n-de-ayuda?hsLang=en#creaci%C3%B3n-y-gesti%C3%B3n-de-proyecto) - [Solicitud & Gestión de Ofertas](https://resources.octerra.com/en/documentaci%C3%B3n-de-ayuda?hsLang=en#solicitud-gesti%C3%B3n-de-ofertas) - [Announcements](https://resources.octerra.com/en/announcements?hsLang=en#main-content) - [Release Notes](https://resources.octerra.com/en/announcements?hsLang=en#release-notes) - [Submit Feedback](https://resources.octerra.com/en/submit-feedback?hsLang=en) [![](https://resources.octerra.com/hs-fs/hubfs/Octerra%20Orange%20Logo.png?width=39&height=48&name=Octerra%20Orange%20Logo.png)](https://resources.octerra.com?hsLang=en) Octerra Help Center [Still need help? 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