---
title: Why is my vendor not appearing in my search?
description: In the case that a vendor company does not appear to be on Octerra, they may not be a part of your preferred list of vendors and may need to be invited to create an account. To learn how to invite a v
---

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# Why is my vendor not appearing in my search?

In the case that a vendor company does not appear to be on [Octerra](http://octerra.com), they may not be a part of your preferred list of vendors and may need to be invited to create an account.

To learn how to invite a vendor company, check out the following article:

[How do I invite vendors to collaborate on a project?](https://resources.octerra.com/how-do-i-invite-vendors-to-collaborate-on-a-project-1?hsLang=en)

 

If you are unable to invite a vendor, please contact [Technical Support](https://resources.octerra.com/kb-tickets/new?hsLang=en).

 

In the case that a specific user does not appear to be recognized by [Octerra](http://octerra.com), it may be because the user does not have an account or the account was deactivated. The following article contains information about inviting a new vendor user,

[How do I invite vendors to collaborate on a project?](https://resources.studionow.com/knowledge/how-do-i-invite-vendors-to-collaborate-on-a-project-1?hsLang=en)

 

If you receive an error that says the user is already registered, please contact [Technical Support](https://resources.octerra.com/kb-tickets/new?hsLang=en).

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