I have tried multiple times to reset my password, but I am not receiving an email.

If you are not seeing the reset password email in your inbox, please check any spam/junk folders. The subject to search for is "Octerra Password Reset".

If you find the email in a spam/junk folder please whitelist emails coming from @octerra.com to ensure that future communication from Octerra is not missed. Please refer to the following article for assistance whitelisting the Octerra domain: How do I whitelist Octerra emails.

For any other related issue contact Technical Support.