Octerra Help Center
Go to Octerra
Still need help? Contact Support
FAQ
Help Documentation
Video Tutorials
Welcome!
Navigating Octerra
Creating and Managing a Project
Requesting & Managing Bids
Interacting with Octerra as a Vendor
Managing Your Company
FAQ
Submitting Bids
General Usage Questions
Requesting Bids
Starting and Managing a Project
Profile and Account Management
Documentación de ayuda
Tutoriales en Vídeo
¡Bienvenido!
Interactuando con Octerra como Proveedor
Creación y Gestión de Proyecto
Solicitud & Gestión de Ofertas
Announcements
Release Notes
Submit Feedback
Back to home
Octerra Help Center
FAQ
Help Documentation
Video Tutorials
Welcome!
Navigating Octerra
Creating and Managing a Project
Requesting & Managing Bids
Interacting with Octerra as a Vendor
Managing Your Company
FAQ
Submitting Bids
General Usage Questions
Requesting Bids
Starting and Managing a Project
Profile and Account Management
Documentación de ayuda
Tutoriales en Vídeo
¡Bienvenido!
Interactuando con Octerra como Proveedor
Creación y Gestión de Proyecto
Solicitud & Gestión de Ofertas
Announcements
Release Notes
Submit Feedback
FAQ
Answers to frequently asked questions about Octerra.
Submitting Bids
How does Octerra protect my bids?
How do I know if I lost a bid?
Can I choose to decline to submit a bid?
How can I update my bid after it has been submitted?
How can I delete my losing bid?
See more
General Usage Questions
Where can I find the Octerra Project ID?
I have tried multiple times to reset my password, but I am not receiving an email.
How can I communicate with other team members on Octerra?
I am not receiving emails from Octerra. How do I whitelist Octerra emails?
Does Octerra log users out after a certain time period?
Information is not displaying correctly
Commonly Used Terminology
I am receiving too many emails from Octerra. How do I manage project email notifications?
See more
Requesting Bids
How do I extend the bid submission deadline?
How do I add a new contact or user to an existing vendor company?
Can I recover a deleted bid?
Once I publish the bids, is it possible to invite other vendor companies?
Is it possible to revert or un-award a bid?
Can a bid be submitted after the submission deadline has passed?
What happens when I publish a bid?
When I request a bid update, does it require the vendor to fill out a completely blank bid form?
How do I request a bid update?
See more
Starting and Managing a Project
How do I select a winning bid?
Why am I not able to access the deliverables tab on a project?
How can users see when project details are updated?
Who can I add to the project team?
How can I reopen a closed or completed project?
How do I invite vendors to collaborate on a project?
An asset/deliverable disappeared from my project page, was this asset/deliverable deleted?
How can I find out the current state of a project?
How can I update the project details?
What is "Archive Project”? Who does it archive for?
Who can see a RFP (Request for Proposal)?
How do I mark a project as completed?
How do I cancel a project?
See more
Profile and Account Management
How can I designate an Admin at my company?
How do I change or update my company information?
Why is my vendor not appearing in my search?
Who else in my company has a user account on Octerra?
Where can I see an organized view of all my projects?
How do I change my profile information?
Is there any way to retract an invitation to Octerra?
I am unable to log in to my account.
What are the different types of user permissions?
See more
